1. All sales are final. No returns or exchanges, except for items we sent in error.
2. BUYER/CUSTOMER IS SOLELY RESPONSIBLE FOR THE SAFE AND PROPER INSTALLATION AND USE OF ANY PRODUCTS PURCHASED FROM VELOCITY MOTORING, LLC. We shall not be liable for any damages due to improper installation and/or failure to verify proper fit on any products. Installation must be performed by a qualified, trained professional.
3. Buyer/Customer must report/notify by telephone or email, with photos, any perceived defective, damaged or incorrect products within 72 hours of receipt in order to receive a required Returned Materials Authorization Number (RMA #) for return to Velocity Motoring, LLC. For items we sent in error or that were damaged in shipping, we provide a prepaid return label. All other freight must be prepaid by the buyer/customer.
Velocity Motoring, LLC’s only obligation for any defective products is to replace them. Items damaged in shipping will be repaired or replaced, and Velocity Motoring, LLC will file the claim with the carrier. All returns are subject to inspection, validation and verification before replacement is sent.
Velocity Motoring, LLC is not liable for the usage of any products damaged during shipment. It is the buyer’s responsibility to verify the condition of the goods prior to installation. Buyer/Customer must retain all packaging materials and wait for additional instructions from Velocity Motoring, LLC and/or the shipping company before taking any further action.
Velocity Motoring, LLC will correct any products received in error upon proper notification. Product must be returned in “new condition;” that is, products must not have been previously installed, used and/or damaged in any manner.
All shipments will be rejected by Velocity Motoring, LLC for any products returned/sent “freight collect” and/or with no Return Materials Authorization Numbers.
4. All methods of payments must be approved by Velocity Motoring, LLC at the time of ordering. We reserve the right to hold checks up to seven (7) business days prior to delivery of any products. In addition, buyer/customer shall be responsible for any fees associated with returned/bounced checks. Any attempt to defraud Velocity Motoring, LLC will be prosecuted to the fullest extent of the law. This includes, but is not restricted to, stop payments of checks; credit card charge backs and returned checks.
5. Custom machined orders can be cancelled free of charge before production begins. Once machining, powder coating or any other custom work has started, cancelling an order requires a 25% restocking fee. Orders cannot be cancelled once they ship. Refunds for approved cancellations go back to the original payment method, less any restocking fee.
6. Some aftermarket parts installed on vehicle may interfere with wheel and tire fitment. This includes, but is not restricted to, suspension and brake systems. Please inform us of any aftermarket parts you have installed so we can use our best judgment to ensure that the wheels will be compatible. Fitment issues caused by aftermarket parts that weren't disclosed are not considered an error on our part.
Shipping
Free shipping to the 48 contiguous states and Washington, D.C., except special orders (see the next line). All orders ship from our warehouse in Anaheim, California.
Special orders, including tires, carry an extra $50 shipping charge, shown at checkout.
Processing times: custom machined wheels ship within 3–5 business days. In-stock accessories ship within 1 business day. Custom powder coating adds 3–4 weeks.
Alaska and Hawaii: we offer fast and inexpensive airport-to-airport shipping (see airport list in checkout).
International: We ship to the USA, Canada, and many countries in Europe, Australia and Asia. See checkout for more details. If your country isn't listed at checkout, email us at sales@velocitymotoring.com for a quote.
Duties, taxes and import fees on international orders are paid by the buyer/customer.
Damaged or incorrect shipments: inspect your order before installing anything, keep all packaging, and report any damage within 72 hours of receipt as described in item 3.
One-Year Warranty
Velocity Motoring, LLC offers a one (1) year manufacturer’s warranty that covers defects in materials and workmanship of our products.
This warranty excludes any normal wear and tear, damages caused by accidents, harsh/abrasives cleaners and any abuse of any kind including hitting any objects, curbs, and potholes as well as being struck by any object including road debris.
Please direct all warranty inquiries to our office by contacting Velocity Motoring, LLC by telephone or e-mail at the address on the Contact Us page.
To make a warranty claim, call 1-866-364-8073 or email sales@velocitymotoring.com with your order number and photos of the problem. If we need the item back, we will issue an RMA #, and the return terms in item 3 apply.
SMS & Text Messages
By providing your phone number, you agree to receive SMS messages including:
Customer Care Messages (e.g. order confirmation, shipping updates, support responses)
Informational Messages
Replies to your SMS (e.g. responses to inquiries or support requests you send to us via SMS)
We will not send unsolicited text messages containing offers or sales promotions.
Opt-Out: You can unsubscribe at any time by replying STOP to any message.
Help: For assistance, contact us by phone or email or SMS.
Message & Data Rates: Standard message and data rates may apply.
Privacy: We never sell or share your text-message opt-in or consent, and we do not give your mobile number to third parties for their own marketing texts. See our Privacy Policy for how our advertising partners receive customer data.
California Proposition 65
WARNING: This product can expose you to chemicals including chromium, lead and nickel, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, visit www.p65warnings.ca.gov.
